Accounting and Business Services, often referred to as the “Business
Office”, is your contact for billing questions or concerns. Our normal
business hours are 8:00 AM until 5:00 PM, Monday through Friday with
the exception of holidays and any official Administrative Closing Days
as recognized by The University of Tennessee.
Thank you for choosing the UT Veterinary Medical Center. We make every
effort to provide reasonable costs for services but modern veterinary
care can be costly. We do not have the funds to provide free or low-cost
care. Our facility is regulated by the state “fair competition” clause
and thus our fees are comparable to those of regional private specialty
clinics. Fees charged for our services support the hospital operations
whereas funding from the State of Tennessee supports teaching.
Prior to the patient's visit to UT Veterinary Medical Center, the
veterinarian can contact our Referral Coordinator for an estimate.
After the initial examination, the client is provided an estimate of the
approximate cost for treatment. This estimate reflects only the initial
diagnostic and treatment plan and is subject to change based on the
client’s decisions or changes in the patient’s condition. Updated
estimates are provided throughout the stay.
Payment is required from clients at the time of service. If a patient
is hospitalized, one-half of the estimate is due prior to services
being provided with final payment due in full when the patient is
discharged. Treatment is always determined by the client’s decisions
with consideration of their financial resources and we are happy to
assist with any questions they may have. Client always have the right to
decline any or all treatment suggested for their animals.
If a client has insurance, information needs to be provided when the
appointment is scheduled and at the time of admission. Owners are
responsible for payment to our hospital at the time of service and we
will submit a claim on their behalf for reimbursement. We do not accept
direct payment from insurance companies.
Referring veterinarians are billed monthly with payment expected upon
receipt of the statement. We accept cash, checks, MasterCard, VISA,
Discover, American Express and CareCredit (for client patients).
Please review our Payment Policy for additional details and information on CareCredit.
Feel free to contact us if we can be of assistance in any way.