What to expect during your visit to the University of Tennessee
Veterinary Medical Center.
Because we are a veterinary medical center and a teaching hospital,
there are a few things that may be different from visiting a regular
community veterinarian’s office. One major difference is that our
faculty are board certified veterinarians. This means that they have
completed specialized training in their field of expertise and have
passed a rigorous examination process. Their advanced training and
in-depth knowledge allow us to offer medical treatment options and
expertise that are not typically available in non-specialty practices.
As a teaching veterinary medical center our fourth year veterinary
students and a staff of experienced licensed veterinary technicians work
with you and your animal in all aspects of your visit.
Preparing for your visit
To view information on how to prepare for your visit at UT Veterinary
Medical Center, please select the service your pet will be seeing
Upon arrival to the University of Tennessee Veterinary Medical Center
(UTVMC), one of our Client Services representatives will assist you
with registration for your visit. The representative will verify your
contact information, your animal’s information, and obtain any insurance
information your pet may have. The representative will confirm the
information for your referring and/or regular veterinarian to ensure
that we are able to communicate effectively with them regarding your
pet’s visit to the UTVMC.
Your veterinary care team will consist of a board-certified
veterinarian who will closely supervise fourth year veterinary students,
licensed veterinary technicians (nurses), interns and residents.
Interns and residents are veterinarians who have been selected by the
VCM for advanced training in various specialty programs. In most
instances, your visit will begin with a fourth year student who will
gather information about your pet’s medical history and who will perform
a physical examination on your pet. The student will then review the
information obtained from the medical history and physical examination
with one of the supervising clinicians who will then join you and the
student to complete the exam process. Every step of your pet’s treatment
and care is supervised by our board certified clinicians.
Your animal's veterinary care team will discuss appropriate
diagnostic and treatment options with you. In addition, you will receive
a cost estimate for each option. If you have questions about our
payment policy, please inform your veterinary care team and they will
connect you with our Business Office to discuss payment. For more
information, please refer to our payment policy. During the diagnostic
and/or treatment phases of your animal’s care, your team will arrange
times for communicating with you about your pet’s condition. If you plan
to visit your pet during hospitalization, please discuss your wishes
with your veterinary medical team to make arrangements. For more
information about visiting your pet, please refer to our Visitation
During the discharge process you will receive detailed instructions
from your veterinary care team outlining the care your pet will need
after leaving the hospital. The instructions will include detailed
information about treatments and recommended follow-ups and recheck
appointments with your veterinarian. At the time of discharge, our
payment policy requires that payment be made in full for all services
provided. The UTVMC accepts cash, checks, Visa, MasterCard, Discover,
and Care Credit.
UTCVM_WHAT TO EXPECT_InternalMed.pdf