The UTCVM Veterinary Medical Center offers daily
courier service for Knoxville and the surrounding
areas. In addition to lab samples and necropsies (less
than 25 lbs), veterinary practices may use the courier
service to submit MRI scans, ultrasounds and x-rays
for cases being referred to UTCVM.
Request for Courier Service
For sample pick-ups, please contact the Courier Call
Center at (865) 974-5774 during regular business
hours. The couriers will begin collecting samples no
earlier than 2:00pm Monday – Friday, and NOON on
Saturday. To ensure that lab samples are picked up the
same day as requested, calls must be received by the
specific cut-off time for your area.
- Monday – Friday, 8:00am – 5:00pm
- Saturday, 8:00am – NOON (for clinics within 30 mile radius)
† For same day courier service, some areas require a call-in as early as 1:00pm.
Please call the Courier Call Center for more information. Call requests received
after cut-off times will be serviced the following business day.
- Monday – Friday morning††, afternoon†† and evening
- Saturday begins at NOON (for clinics within 30 mile radius)
*holidays excluded, ††area specific
Cancellation of Pick-up
To cancel a pick-up request, please contact the
Courier Call Center before 5:00pm Monday – Friday
and before NOON on Saturday. Please note that if a
service request is made but samples are not available
at the time of pick-up, a service charge will still apply.
STAT Pick-up (Knoxville, Concord, Farragut & Oak Ridge)
To schedule a STAT pick-up, please contact the
Courier Call Center at (865) 974-5774 during regular
business hours. The turnaround time will be within 4
hours of collection. STAT pick-ups will be available
Monday – Friday for an additional $20.00 charge. If a
STAT pick-up is requested within less than 4 hours of
the labs’ closing time, results may not be available for
your review until the following day.
Courier Service Fee
There is a set-up fee of $30.00, which helps cover the
cost of the collection box provided to your facility.
The first pick-up of the day is a flat fee of $10.00-
$12.00 based on the location of your clinic, regardless
of the number of samples submitted. Additional pickups
on the same day are $7.00/pick-up.
The UTCVM Diagnostic Laboratories will be closed on
the following holidays:
- New Year’s Day
- Martin Luther King, Jr. Day
- Spring Holiday (Good Friday)
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Holiday (Thursday and Friday)
- Christmas Day
Samples collected by the courier service the night
before the observed holidays will not be processed
until the next regular business day.