Diagnostic Laboratories

Courier Service

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The UTCVM Veterinary Medical Center offers daily courier service for Knoxville and the surrounding areas. In addition to lab samples and necropsies (less than 25 lbs), veterinary practices may use the courier service to submit MRI scans, ultrasounds and x-rays for cases being referred to UTCVM.

Request for Courier Service

For sample pick-ups, please contact the Courier Call Center at (865) 974-5774 during regular business hours. The couriers will begin collecting samples no earlier than 2:00pm Monday – Friday, and NOON on Saturday. To ensure that lab samples are picked up the same day as requested, calls must be received by the specific cut-off time for your area.

Call-in Times^†

Monday – Friday, 8:00am – 5:00pm
Saturday, 8:00am – NOON (for clinics within 30 mile radius)

† For same day courier service, some areas require a call-in as early as 1:00pm. Please call the Courier Call Center for more information. Call requests received after cut-off times will be serviced the following business day.

Collection Times*

Monday – Friday morning††, afternoon†† and evening
Saturday begins at NOON (for clinics within 30 mile radius)

*holidays excluded, ††area specific

Cancellation of Pick-up

To cancel a pick-up request, please contact the Courier Call Center before 5:00pm Monday – Friday and before NOON on Saturday. Please note that if a service request is made but samples are not available at the time of pick-up, a service charge will still apply.

STAT Pick-up (Knoxville, Concord, Farragut & Oak Ridge)

To schedule a STAT pick-up, please contact the Courier Call Center at (865) 974-5774 during regular business hours. The turnaround time will be within 4 hours of collection. STAT pick-ups will be available Monday – Friday for an additional $20.00 charge. If a STAT pick-up is requested within less than 4 hours of the labs’ closing time, results may not be available for your review until the following day.

Courier Service Fee

There is a set-up fee of $30.00, which helps cover the cost of the collection box provided to your facility. The first pick-up of the day is a flat fee of $10.00- $12.00 based on the location of your clinic, regardless of the number of samples submitted. Additional pickups on the same day are $7.00/pick-up.