The UTCVM Veterinary Medical Center offers daily courier service for Knoxville and the surrounding areas. In addition to lab samples and necropsies (less than 25 lbs), veterinary practices may submit MRI scans, ultrasounds and radiographs for cases being referred to UTCVM through our courier service. Pharmacy medication orders can also be delivered to your facility by the courier service.

Request for courier service: (865) 974-5774

For same day service, please contact the UTCVM Courier Service for the latest call-in time for your location. Call requests received after cut-off times will be serviced the following business day.

Collection Times*

  • Monday through Friday - Evening service begins at 3:00pm. (Morning and afternoon services are available to limited locations)
  • Saturday service is available to limited locations. Sample collections begin at 12:00pm.

*holidays excluded

STAT Pick-up

Call the General Call Center at (865) 974-5774 to schedule a STAT pick-up. The turnaround time for a STAT will be within 4 hours of the request. STAT pick-ups are available for limited locations Monday – Friday for a charge of $20.00. If a STAT pick-up is requested after 1:00pm, results may not be available for your review until the following day.

Cancellation of Pick-up

To cancel a pick-up request, please contact the Courier Call Center before 3:00pm Monday – Friday and before NOON on Saturday. Please note that if a service request is made but samples are not available at the time of pick-up, a service charge will still apply.

Courier Service Fee

There is a set-up fee of $30.00, which helps cover the cost of the collection box provided to your facility. The first pick-up of the day is a flat fee of $10.00- $12.00 based on the location of your clinic, regardless of the number of samples submitted. Additional pickups on the same day are $7.00/pick-up.

Observed Holidays

The UTCVM Diagnostic Laboratories will be closed on the following holidays:

  • New Year’s Day
  • Martin Luther King, Jr. Day
  • Spring Holiday (Good Friday)
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Holiday (Thursday and Friday)
  • Christmas Day

Samples collected by the courier service the night before the observed holidays will not be processed until the next regular business day.