rVetLink Portal | College of Veterinary Medicine

rVetLink Portal Guide

The rVetLink Portal is UTCVM’s new online platform that allows referring veterinarians to submit patient referrals directly to the Veterinary Medical Center. It serves as the referring practices’ access point to our new electronic medical records system, EzyVet.

The portal streamlines the referral process—making it faster, more accurate, and easier—while also improving communication and coordination of care between your practice and UTCVM’s clinical teams.

What can I do in the portal?

Submit new patient referrals online
Attach medical records, lab results, and diagnostic images
Track the progress and status of referrals in real time
Receive secure communication about referred cases
Update your clinic information and communication preferences

Accounts & Registration

New Clinics to UTCVM:
Email utrvetlink@utk.edu to request a portal account.

Existing Clinics at UTCVM:
Existing clinics should have received a welcome letter from UTCVM inviting them to set up their rVetLink portal. If your clinic did not receive this email or cannot locate it, please contact the rVetLink Portal helpline at utrvetlink@utk.edu

Account Setup Instructions (for all clinics):
Your clinic will receive an email containing login credentials and a link to access the rVetLink Portal. When you log in using the temporary password, you will be prompted to create a new password of your choice.

Usernames and passwords are issued per clinic, not per individual. Please ensure that everyone at your clinic is aware of the updated username and password.

Yes. Each clinic will need to create a single rVetLink Portal account before submitting referrals. Once the clinic account is registered, your information will be stored to make future submissions faster and easier. Multiple staff members within the same clinic may use the shared account to submit and track referrals.

Beginning October 7, 2025, clinics can submit patient referrals through rVetLink; however, referrals can also be sent by email at vetclientservices@utk.edu until a portal has been created.

Yes. The Veterinary Medical Center’s Client Services team is available to answer questions, provide assistance, or direct your call to the appropriate service.

Login Credentials

Contact the rVetLink Portal helpline (utrvetlink@ukt.edu) and request a new Welcome Letter (please note Welcome Letters are sent out every 30 minutes. If you don’t receive an email immediately, please check back after that time frame).

This email will provide your login credentials and url to access the portal. Once you enter the temporary password, it will prompt you to change it to a password of your choice. Note: Usernames and passwords are issued per clinic, not individual. Ensure your clinic is aware of the updated username and password.

No. Your account username will remain the same and is linked to your patient records. Requesting a new Welcome Letter only allows you to reset your password—it does not affect your access to patient information.

No. Your username is like a social security number tied to a unique referral ID and cannot be revised.

You must know your current password to reset it or change it due to security measures. If you need to reset it, contact rVetLink Portal helpline (utrvetlink@ukt.edu) and request a new Welcome Letter.

Referrals

Yes. This will be done on the Patient page of the eReferral submission at the bottom where it says Patient Files. On this tab, you will have the option to add images or records that are stored on your computer. DICOM file formats are accepted.

Yes. You can add multiple documents at once. To do this, select the file(s) you wish to attach and then click the Upload button. This will successfully attach them to your eReferral.

Yes. On the Patient page of the eReferral submission, you can select the preferred method of delivering records/documents from the drop-down options available under Medical Records, Lab Results, or Diagnostic Imaging.

This tab only tracks referrals submitted through the portal. Referrals made by phone, email, or other methods will not appear here.

Yes. Go to the Patient Referrals tab, select the referral, and click the pencil icon to edit and resubmit additional information.

Patient Chart

Final documents (summaries, attachments, records) are uploaded after the attending veterinarian finalizes them. However, most treatment information (i.e. prescriptions, diagnosis, labs) may appear sooner. Check the portal regularly to see latest patient treatment information.

If documents are still pending or blank after 24 hours, email utrvetlink@ukt.edu so we can confirm the records were completed in our system.

Patient history is retained on the portal for 6 months. If you would like older records, please email utrvetlink@ukt.edu for assistance.

No. Attachments must be downloaded individually. However, you can click Patient Chart PDF to download a screenshot of the entire patient chart. This won’t download the attachments, but it is a good, high-level visual for the patient’s medical history.

Automatic Notifications

Yes, Go to Profile & Settings → Notification Settings. You can toggle types of notifications, edit or add emails/faxes, and then click Update.

Check your spam folder.
Verify your notification settings in the portal.
Check the portal directly for documents you think may be missing. Documents including lab results, images, and prescriptions are only visible on the portal. If you notice records in the Medical Notes section that were not sent to your hospital via a notification, contact us so we can further troubleshoot.

Computer Error Messages

Try the following solutions and if the issue persists, please reach out to us so we can better assist:

Refresh the page and try again. Sometimes browsers will “time-out” and give you an error message.
Try logging on using a different browser (i.e. Chrome, Safari, etc.)
Clear the cache on the browser you are using, close the browser, and try logging in again. For help on how to clear cache, please google “Clear cache on <insert browser name>” and it should provide step-by-step instructions.

The internet browser that you are using has pop-up blocker turned on. Please refer to your browser settings to turn off the pop-up blocked for our site. If you are unsure of how to do this you can google, “how to turn off pop-up blocker in (name of the browser you are using, i.e. Chrome, Firefox, Internet Explorer)”.

For RVetLink Portal help:

Email utrvetlink@utk.edu or call UTCVM at 865-974-8387.