Courier Service

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Why choose UTCVM Courier Service?

  • Convenience
  • Hand-off to UTCVM Courier Service personnel for delivery
  • Less packaging required
  • Samples delivered to UTCVM by 3:00pm on day of pick-up

UTCVM offers a daily courier service for diagnostic submissions to Knoxville, TN and the surrounding areas within a 45-mile radius. In addition to lab samples, veterinary practices may submit MRI scans, ultrasounds, radiographs and necropsies (up to 25 lbs) to UTCVM through our courier service. Pharmacy medication orders can also be delivered to your facility by the courier service.

Necropsy submissions require tertiary packaging: inner bag, secondary bag or container with ice, and an outer container (cardboard or styrofoam box). For biopsy submissions, the specimen must be placed in a tightly sealed container with formalin, then placed in a resealable bag to reduce the risk of leakage. Place the submission form in a separate bag or the outer pouch.

Request or Cancel Courier Pick-up

  • Submit your request through the online VOLVet Portal.
  • Requests must be made by the end of your business day to guarantee a next day pick-up.
  • Specimens must be prepared and ready for collection prior to the courier’s arrival.
  • If samples are not available at the time of pick-up, a service charge will still apply.

Collection Times

Monday through Friday, daily collections begin at 8:00am and samples will be delivered to the UTCVM Diagnostic Laboratory Service by 3:00pm. Turnaround times for test results vary; please consult the Laboratory Manual​ for details.

Refer to our packaging and shipping guidelines in the Laboratory Manual before sending samples.

Courier Service Fee

Fees for UTCVM Courier Service pick-up vary depending on the location of your clinic. When you sign in to the VOLVet Portal to submit a request the fee will be noted by your clinic name. If you are interested in using the courier service, call 865-974-5771 for more information. Charges for this service will be included on your monthly UTCVM statement.

Diagnostic Laboratory Service Hours of Operation

  • Monday – Friday
  • 8:00 AM – 5:00 PM
  • Saturday AM – Clinical Pathology and Bacteriology/Mycology operate with limited staff

Observed Holiday Closings

UTVMC Diagnostic Laboratory and Courier Service will be closed on the following dates. Practices utilizing our local courier service can expedite turn-around time for results by calling (865) 974-5771 to request a morning pick-up on the next normal business day.

 Calendar Year 2024

  • Monday, Jan 1– New Year’s Day
  • Monday, Jan. 15 – Martin Luther King, Jr. Day
  • Friday, March 29 – Spring Holiday
  • Monday, May 27 – Memorial Day
  • Wednesday, June 19 – Juneteenth
  • Thursday, July 4 – Independence Day
  • Monday, Sept. 2 – Labor Day
  • Thursday and Friday, Nov. 28 and 29 – Thanksgiving
  • Monday, Dec. 23 through Friday, Dec. 27 – Winter Holiday (Labs open with limited staff)

In the event of an emergency, please call (865) 974-8387 to request a call back from the laboratory director for the specific specimen in question.​