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Virology Lab COVID-19 Update

While the situation with COVID-19 remains fluid, our diagnostic laboratory services and courier service continue operation and are striving to maintain routine business hours of operation to meet your needs and those of your patients. However, due to depth of staffing and health concerns, some laboratories are adjusting schedules on a day-to-day basis. We encourage you to call prior to submitting samples. We will do our best to meet your needs and those of your patients. Please stay safe and well during this crisis.

April 2, 2020 — In order to protect the safety of our personnel during the current situation with COVID-19, the Virology Diagnostic Service has limited staffing which may lead to extended turnaround times. In order to continue to provide essential services while implementing adequate social distancing measures to keep our staff safe, we have adopted the following measures:

  • On-site staffing is decreased by half
  • While on-site staffing hours are adjusted as needed, a lab representative can be contacted at any time via the contact info below
  • Samples should be placed in the drop-off box located in the foyer leading to the main Small Animal client receiving
  • Samples may be shipped via USPS, UPS, or FedEX

Sample processing may require 3-5 business days. If you have a sample requiring immediate attention, please alert us on the submission form or via email or phone (see below for contact information).

We may need to prioritize those cases that we believe are needed to make critical treatment decisions, while storing the rest to test. You will be notified by phone if we need to archive your samples for testing at a later date.

We want to thank you and your clinic in advance for helping prioritize the submission of only those cases that are essential to making critical diagnostic, treatment or disease surveillance decisions.
We are grateful for your continuous support as we adapt to the changing circumstances dictated by this crisis.

Melissa Kennedy, Clinical Virology Lab Director; 865-974-5880 (lab) or 865-567-6115 (cell)