Explore Our Newly Launched Portals — Now Live!
UTCVM now features dedicated portals for the Veterinary Medical Center and Diagnostic Laboratory Services to simplify and enhance the referral process.
CoreOne – New for submitting lab samples, tracking their progress, and reviewing results. CoreOne FAQs; Registration and Submission Instructions.
rVetLink (EzyVet) – New for referring patients, accessing medical records, and submitting referral forms and imaging. rVetLink Portal FAQs
VOLVet – For requesting courier services and FedEx shipping labels for diagnostic sample submissions. If your clinic has an existing VOLVet Portal account, you don’t need to register again for lab courier services. VOLVet Portal Registration/FAQs
Communication with our Referring Veterinarians
Automated communications detailed below are sent to our referring veterinary clinics’ email addresses to update them on their patient’s status. If you would like to opt out of any of the following notifications or change the method of communication, access your preferences in the rVetLink (EzyVet) or email utrvetlink@utk.edu.
- Appointment Confirmations: When an appointment is scheduled at UTCVM, the referring veterinarian will be able to view the appointment booking information in the rVetLink Portal.
- Check-in and Check-out Notifications: When a referred patient arrives, the referring veterinarian will be able to view the arrival/departure information in the rVetLink Portal. The referring veterinarian is encouraged to contact the receiving clinician at any time, concerning the progress of a hospitalized case.
- Discharge Notices/Clinical Summaries: When the patient is discharged, the referring veterinarian will receive a copy of the discharge instructions that was given to the client. In some instances, referral letters will be sent following the discharge instructions/clinical summary. Upon discharge, clients are instructed to return the patient to their referring veterinarian for follow-up. There will be times when it is necessary for the patient to return to UTCVM for additional care or testing. This information will be indicated in the discharge instructions.
- Veterinarian Communication Notes: These communications may be utilized for various reasons: UTCVM visit updates, necropsy reports, follow-up after communication with client, patient death notice, reply to a referring veterinarian’s inquiry, or if we are unable to reach the referring veterinarian by phone.
- Death Notifications
Phone Communication
There will be times that our clinicians will communicate with referring veterinarians via phone. Please make sure you have provided us with your current contact numbers. Phone numbers that do not accept blocked calls may delay or preclude our clinicians from communicating via phone.
Professional Consults
If you need to discuss medical aspects of a case, please review our Contact Information for Consultations document.
After-Hour Hospitalized Patient Updates
Updates are available in the rVetLink (EzyVet) Portal. If the referring veterinarian needs additional information, the veterinarian may call the main clinic number (865) 974-8387 and ask to speak with the clinician or responsible service. While the clinician on the case may not be available at the time you call, a message will be relayed to the service to communicate with the referring veterinarian at their next available opportunity.
